- visitors to our website
- people using our services, e.g. booking holidays over the phone/via email, requesting quotes, subscribing for updates and so on.
This refers to information that identifies you as an individual. We only collect personal information such as name, address, telephone and email when you contact us by telephone or email or use a form on our website e.g. enquiry, quote request, order a brochure, sign up to our enewsletter or register for events and/or competitions. This information is used to help us provide you with service you have requested. We also store and use your personal data for future marketing purposes such as sending you brochures or other material about similar products that may be of interest based on preferences/interests you have expressed. You can opt out of receiving such communications from us at any time.
How to opt-out or ask for your data to be removed? You can opt-out of receiving marketing communications from us at any time by contacting via the following methods.
1. Email us at firstname.lastname@example.org providing your full name, address and postcode and the email address which you would have originally used.
2. Call our office on +44 01793 751503
3. You can also be removed from our email database by clicking the Unsubscribe link located in the footer of all marketing email communications from us.
Removal requests will be made promptly upon receipt.
We do not sell, rent, share, trade or give away any of your personal information.
We continually strive to improve your experience on our website. We use Google Analytics to collect information on how our website is being used. The data is collected using cookies but does not personally identify you. It provides us only with aggregate data such as quantity of visits to each webpage, people’s browser types and operating systems and helps tells us where our web traffic has come from, i.e. which search engine or website.
A cookie is small file, typically of letters and numbers, downloaded onto a device (computer or mobile phone) when the user accesses certain websites. Cookies are then sent back to the originating website on each subsequent visit and are used to track online traffic flows. Cookies are used to record information about your online preferences and allow the originating website to tailor browsing to your interests and take full advantage of the website’s features such as remembering onsite searches, storing login information or font size preferences.
Session cookies expire when your browser is closed and are not stored. Persistent cookies are stored on your device beyond your browsing session.
How you can enable or disable them? you can choose whether you wish to accept cookies or not using the settings in your web browser (e.g. Internet Explorer, Firefox). You can disable all cookies or enable/disable them one by one. For more information about cookies visit www.allaboutcookies.org or visit your browser’s help section. If you choose to restrict cookies, a website may not function properly.
We are registered with the Information Commissioners Office, registration reference ZA196135. More information at http://ico.org.uk/for_the_public
Email marketing Recipients of our enewsletters may be tracked regarding areas they click on within the email. This helps us to serve you more timely future communications, better tailored to your interests. You may opt out of receiving these marketing emails at any time by clicking the unsubscribe link found in the footer of all our emails, or by contacting us directly.
Online surveys. Our occasional email surveys ask visitors for demographic information (like their postal code, age, or holiday budget). Visitors may opt-out of receiving future survey mailings; see the opt out section below. This demographic and profile data is used to provide aggregate customers profiles to our marketing partners and to help us create a better service.
Online competitions. We occasionally run competitions on our site. Entrants are asked to supply contact information, which is used to inform about competition updates such as notification of winners. Entrants details are added to our mailing list to be used for future communications. You may opt-out at any time.
Links to third-party websites. This site contains links to other sites and Travelbee LTD / Arctic Direct is not responsible for the privacy practices or the content of third party websites.
Travelbee LTD / Arctic Direct is committed to the security of customer information and we have security procedures in place to protect the loss, misuse or alteration of information under Travelbee LTD / Arctic Direct control.
We may record telephone calls to ensure quality of service and for training purposes.
By using this site, you signify your acceptance of these conditions.