Frequently Asked Questions
Welcome to our FAQ page, where you will find a selection of our most common questions answered.
How am I protected when booking a holiday?
Book with complete confidence, knowing your Arctic adventure is fully protected by ATOL and ABTA—ensuring financial security and peace of mind every step of the way.
Can places cater to dietary requirements?
Yes, many resorts can accommodate dietary requirements and allergies. However, we kindly ask that you provide us with as much detail as possible before booking, so we can confirm with our suppliers that your needs can be met appropriately.
Can I tailor my trip?
Yes, most resorts offer alternative activities and flexible arrangements, allowing you to tailor your trip to your preferences. Simply let our sales experts know what you’re looking for, and we’ll customise the package to suit you.
What is the best time to travel to see the northern lights?
The Northern Lights are visible between September and April, but we recommend traveling between mid-January to mid -March for the best chance to see them.
What clothing should I take?
We recommend packing thermal base layers, fleeces, waterproof thermal trousers, a warm coat, and snow or walking boots with good grip. Don’t forget essentials like a scarf, hat, and gloves. Once you book, we’ll send you a detailed packing guide with everything you need to know.
Will I be supported when travelling?
Yes, we provide a 24/7 emergency contact number for any queries during your travels. In the event of cancellations or flight delays, our team will keep you informed and offer support to help ensure your journey remains as smooth as possible.
Didn't find your answer?
Don’t hesitate to contact us below and a member of our specialist team with get in touch with you.
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The hunt for
Aurora Borealis
Discover the magic of the Arctic with tailor-made holidays crafted just for you. From witnessing the Northern Lights to exploring pristine snowy landscapes, let Arctic Direct turn your bucket list dreams into reality.
