About Arctic Direct: Arctic Direct Bring You The Ultimate In Cool Winter Holiday Experiences
Before booking any holiday, ensure you have read our Terms & Conditions
We hope that you enjoy travelling with Arctic Direct.
Meet the Team:
Charlotte – Owner/Founder of Travelbee & Arctic Direct
“I started Travelbee, the parent company of Arctic Direct, back in 2004. I wanted to travel to the Arctic but there weren’t many trips available and the ones I found just weren’t for me. I was looking for a unique experience but the packages offered to me were a bit bland. So I decided to go into business creating some real Arctic adventures.
Whilst there are more competitors now than when we first started, we are still the specialists in this area. I have personally tried and tested almost all the tours we sell, and so has my knowledgeable team, so you can book with confidence knowing that our recommendations are based on first-hand experience.
Our customers prefer working with a company that will go the extra mile for them and we pride ourselves on our customer service. With us, you won’t be passed around from one salesperson to another. Because we’re a small team we’re able to deliver a bespoke experience, tailoring everything to your requirements. And, if there’s a problem when you’re away, we’ll do everything we possibly can to put it right for you. My aim is still the same as it was in 2004 – to create some amazing memories that will last a lifetime.”
Picture: Charlotte enjoying cuddles with the husky pups at Kakslauttanen.
Hannah – Head of Sales and Office Manager
I love putting together the perfect bucket list trip for our customers and I can’t wait to see their photos when they get back. Since joining the Travelbee team in 2017, I’ve had the opportunity to visit lots of the resorts we work with – Arctic Snow Hotel in Finland and ICEHOTEL in Sweden are some of my very favourite places. As well as sales, I also look after business development and make sure the office runs like clockwork.
Picture: Hannah at Kakslauttanen Arctic Resort in Finland. For more information about staying in the glass igloos, click HERE
Lou – Sales
I have joined Arctic Direct as a Sales Assistant, after 20 years of sales experience in the housing industry it was time for a change!
With a passion for adventure myself, visiting the Arctic has been on my list of places to visit for a while. With my first familiarization trip to Kakslauttanen in Finland under my belt, I am looking forward to experiencing this at first hand and passing my experience and knowledge onto our customers.
Arctic Direct work with a vast variety of resorts across the Arctic region; I am looking forward to learning about all these resorts and creating the adventure of a lifetime for others.
Picture: Lou out for a hike!
Ellie – Admin Supervisor
I joined Travelbee in August 2022 after having my son and wanted to take a dive into something new, I had never thought about a holiday in the snow before working here! I have since been promoted to Supervisor and work alongside the admin team to ensure all our bookings are smooth sailing and there are no hiccups along the way. I support our guests by either phone or email and am always on hand to answer any queries.
Picture: Ellie enjoying the outdoors!
Rachel – Admin
I joined Arctic Direct in September 2022. I have always loved travelling and am proud to help many of our guests to fulfill their bucket list holiday dreams. I am currently in the process of gaining my AAT Accounting qualification and ArcticDirect supports me with the day-to-day business experience in this area. I am also looking after Arctic Direct’s social media and assist with any admin related tasks.
Picture: Rachel hiking in the snow!
Amber – Administration and Business Support
I am Arctic Direct’s newest member of the admin team. I work alongside Ellie to ensure bookings are correct to ensure a smooth experience for our guests, and to ensure guests have all the information they might need. I love a new adventure and I am definitely an adrenaline junkie.
Picture: Amber in snowy Malvern!
Karon – Accounts and Finance
Karon has responsibility for making sure the books balance and everything adds up. She’s only in the office part time but her skills are essential to making sure that our finances are up to date and our reporting for ATOL licencing is accurate.
Pictured top left with the team at the Wiltshire Business Awards where we won Business of the Year
TravelBee LTD is the parent company of Arctic Direct. All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information. Or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate