As we continue through the COVID-19 pandemic, we understand that there is a lot of uncertainty around travel and people want to ensure a safe, happy, and healthy holiday once restrictions are lifted.
So, we have compiled a guide to help you and here at Arctic Direct, we welcome any questions or further guidance:
Financial security – At Arctic Direct your money is protected in the following ways;
- ATOL: When booking with any UK company that sells packages including flights and another element, such as accommodation, ATOL protection is a must. Operated by the Civil Aviation Authority, ATOL holders have their operations inspected each year and a fee from your booking goes into a fund to ensure you can return safely in the event of an airline failure or similar. If you book individual elements or from a country outside the EU you will not have this coverage.
- ABTA: ABTA is the UK’s leading Travel Trade and consumer travel protection group with all ABTA operators have strict codes of conduct to stand by. It is not a requirement to be a member of ABTA to sell holidays in the UK but it adds an additional layer of protection. Booking with an ABTA member ensures they will act fairly and will also help customers should it be required.
- Credit Cards: In addition to the above, we also recommend paying by credit card as you will receive extra protection from your card provider. We take all major credit cards including American Express and at no additional charge.
Time of travel
- We are monitoring the situation at our destinations and doing our utmost to ensure no further delays to any travel booked. However, if there are still restrictions in resort or the FCDO advise against travel, then you can rest assured knowing your money is safe. If there are FCDO or in country restrictions to trips, we can either arrange a postponement or provide a refund credit note for you to book another trip with us at a later date. Or if neither of those options are suitable you can have a full refund.
Safety of destination
- The resorts we offer have all had a very low infection rate. They are countries with low population densities meaning that social distancing is both easy and, in most cases, the norm as you travel to unspoiled locations free from crowds.
Peace of mind
- When you book a package in one place you can be reassured that any issues can be dealt with in one place. We have heard horror stories about people who have had their flights cancelled but resorts are still open meaning you may have a holiday to go on but cannot get there. In times of uncertainty, you benefit by booking a package with an ATOL and ABTA holder as you will know that if one element is not possible then your entire trip is protected.
We are sure you will agree that this has been a challenging time for everyone due to the uncertainty around travel. Please rest assured that we regularly monitor FCDO advice and are doing everything we can to ensure that you can travel with confidence, go on a holiday of a lifetime and be as stress free as possible!
We are pleased to say that we are now taking bookings for next winter season, as far as end of March 2022. So please do get in touch and the team we will be more than happy to discuss your ideal trip and provide you with a tailored package to match your requirements.
Email: [email protected]
Telephone: +44 (0) 1793 939 035
